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Connect Freshdesk

Sync support tickets and contacts with Freshdesk.

Recommended auth: API key
Open Integrations in the app

Before you start

  • A Freshdesk account and your support domain.

Step-by-step

  1. 1

    Find your API key

    In Freshdesk → Profile settings, copy your API key (use a dedicated agent where possible).

  2. 2

    Connect

    Integrations → Freshdesk → Connect and provide your domain and API key.

Security best practices

  • Your domain is validated as a Freshdesk subdomain label to prevent request forgery.
  • Use a limited-permission agent and rotate the key periodically.
  • Credentials are encrypted at rest with AES-256-GCM — they are never stored in plain text.
  • Only organization owners and admins can create or modify a connection.
  • Prefer OAuth where available: it issues short-lived, scoped, revocable tokens instead of long-lived secrets.
  • When you must use a token, create a fine-grained, least-privilege token and rotate it periodically.