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Connect Zendesk

Link support tickets with user feedback.

One-click OAuthRecommended auth: OAuth 2.0
Open Integrations in the app

Before you start

  • A Zendesk subdomain and agent access.

Step-by-step

  1. 1

    Enter your subdomain

    Integrations → Zendesk → Connect, then enter your Zendesk subdomain (the part before .zendesk.com).

  2. 2

    Authorize with Zendesk

    Click "Continue with Zendesk" to authorize the read/write scopes on your instance. An API-token fallback is still available under manual setup.

Security best practices

  • The subdomain is validated as a Zendesk subdomain label to prevent request forgery.
  • Prefer OAuth tokens over a static API token where your plan supports it.
  • Credentials are encrypted at rest with AES-256-GCM — they are never stored in plain text.
  • Only organization owners and admins can create or modify a connection.
  • Prefer OAuth where available: it issues short-lived, scoped, revocable tokens instead of long-lived secrets.
  • When you must use a token, create a fine-grained, least-privilege token and rotate it periodically.